cb89's Privacy Policy
The security of your personal information is our highest priority. In this policy, we explain in detail how cb89 collects, processes, and protects your information.
1. Introduction and Scope of Policy
cb89 is a trusted online casino and betting platform serving users in Bangladesh. We believe that the privacy of your personal information is a fundamental right. This Privacy Policy describes how cb89 collects, uses, stores, and protects your information while you use our website, applications, and services.
This policy applies to all cb89 services, including slot games, live casino, cricket betting, poker, and other gaming features. By using our platform, you are considered to have accepted the terms of this privacy policy.
2. What Information We Collect
Registration and Account Information
When you create an account at cb89, we collect the following information:
- Full name, date of birth, and national identity card details
- Email address and mobile number
- Username and password (in encrypted form)
- Residential address and country
- Preferred language and currency (Bangladeshi Taka / BDT)
Financial and Payment Information
To ensure secure transactions, we collect:
- Information related to bKash, Nagad, Rocket, or bank accounts
- Deposit and withdrawal history and amounts
- Transaction date, time, and reference number
- Documents required for KYC (Know Your Customer) verification
All financial information is kept secure using SSL encryption technology.
Usage and Technical Information
To improve the quality of our services and personalise your experience, we automatically collect:
- IP address, device type, and operating system
- Browser information, cookies, and local storage data
- Game play history, betting patterns, and activity logs
- Time spent on the platform and pages visited
- History of promotional offer and bonus usage
Communication Information
When you contact us — through live chat or by email — a record of that conversation is stored. This is used to ensure our service quality and to provide you with better support in the future.
3. Purpose of Using Information
Account Management and Service Delivery
cb89 uses your information to carry out the following:
- Create, verify, and manage your account
- Process deposit and withdrawal requests
- Provide and manage bonuses and promotional offers
- Provide technical support and customer service
- Manage VIP programmes and rewards
Security and Fraud Prevention
To ensure the security of your account and the platform, we use your information to:
- Detect and prevent suspicious activity
- Take necessary steps to prevent money laundering
- Prevent access by minors (under 21 years of age)
- Identify multiple accounts or fraudulent activity
Service Improvement and Personalisation
To improve your gaming experience, we analyse data so that:
- Games and offers can be recommended according to your preferences
- Platform errors can be identified and corrected
- New games and features can be planned
- User experience (UX) can be improved
Communication and Marketing
With your consent, we may send you:
- Notifications about new bonuses, promotions, and offers
- Important messages about account security
- Information about service changes and updates
- Advice and support information related to responsible gaming
You can opt out of marketing communications at any time. However, it is not possible to stop essential account-related messages.
4. Sharing Information with Third Parties
With Service Providers
cb89 shares information on a limited basis with certain trusted third parties who operate parts of our service. These include:
- Payment processing providers (bKash, Nagad, Rocket, banks)
- Game software providers
- Identity verification (KYC) services
- Cybersecurity and fraud prevention services
All these third parties can only access the information necessary for their specific function and are contractually bound to meet our privacy standards.
Legal Obligations
In the following circumstances, we may be legally required to disclose information:
- Upon a court order or a lawful request from a government authority
- Upon a request from the relevant authority in a financial crime investigation
- For compliance with anti-money laundering laws
What We Do Not Do
5. Cookies and Tracking Technology
What Cookies Are and Why They Are Used
Cookies are small text files stored on your device when you use cb89. We use cookies to:
- Keep your login session active
- Remember your language and other preferences
- Monitor platform performance
- Verify security and prevent fraud
- Analyse your usage habits to improve services
Types of Cookies
We use the following types of cookies:
- Essential Cookies: Necessary for the core functioning of the platform; these cannot be disabled.
- Functional Cookies: Store your preferences and settings.
- Analytics Cookies: Help understand usage patterns, completely anonymous.
- Security Cookies: Protect your account from unauthorised access.
Cookie Controls
You can control or reject most cookies by changing your browser settings. However, disabling essential cookies may cause some platform features to not work correctly.
6. Data Storage and Security Measures
Data Retention Period
Your information is stored according to the following policy:
- Active account information: Throughout the entire period the account remains active.
- Closed account information: For the period required under legal and regulatory obligations.
- Financial transaction records: Retained long-term for audit and legal compliance purposes.
- Cookies and session data: Deleted at the end of a session or upon expiry of a pre-set period.
Security Measures
cb89 applies industry-standard technology and practices to protect your information:
- 256-bit SSL encryption for all data transfers
- Advanced encryption technology for stored data
- Secure and regularly audited data centers
- Limited and controlled access to internal data
- Regular security audits and vulnerability testing
- Privacy and security training for staff
7. Your Rights
Right to access your data
You can request from cb89 at any time to know what data we are storing about you. We will provide you with a summary of all existing personal data.
Right to correct your data
If any of your data is incorrect or incomplete, you can request a correction. You can update many details yourself in your account settings. For other data, please contact our support team.
Right to delete your data
In certain circumstances you can request that your personal data be deleted. However, some data may not be possible to delete due to legal and regulatory obligations.
Right to object to processing
You can object to the processing of your data for specific purposes, particularly in the case of marketing communications. Contact our support team to submit such an objection request.
How to exercise your rights
To exercise any of the rights mentioned above:
- Contact us via live chat (available 24/7)
- Write to us by email: [email protected]
We will process your request as quickly as possible, generally within 30 business days.
8. Protection of Minors
Age verification policy
cb89 provides services only to those aged 21 or above. We do not knowingly collect personal data from anyone under the age of 21. Age is verified at the time of account registration and additional verification documents may be requested if needed.
If we determine that a minor is using our platform, we will immediately close that account and delete the collected data as quickly as possible.
9. Policy Changes and Updates
Notice of changes
cb89 reserves the right to update this privacy policy at any time. For significant changes, we will:
- Clearly announce the changes on our website
- Send a notification email to registered users
- Update the "Last Updated" date at the top of the page
What you should do after a change
If you continue to use cb89 after the updated policy is published, it will be assumed that you have accepted the new policy. We advise you to review this page from time to time and stay informed about any changes.
10. International Data Transfers
International data flow
cb89's servers and data storage facilities may be located in various countries. When your data is transferred outside Bangladesh, we ensure that the transfer is completed while maintaining the standards of this privacy policy.
For international data transfers, we ensure the following protections:
- Contractual data protection obligations with third parties
- Full encryption in use during transfer
- Verification of the recipient party's security standards
- Following the principle of minimum necessary data
11. Applicable Law and Dispute Resolution
Legal framework and resolution process
This privacy policy is governed in accordance with applicable international data protection standards. Any dispute or complaint relating to this policy will first be attempted to be resolved through direct discussion.
If any user believes that their privacy rights have been violated, they should first contact our support team. We are always committed to a fair and prompt resolution.
Have a question about privacy?
Our support team is available 24/7 to answer any of your questions. We are always working to ensure the protection of your data.